1.0MedCity Newshttps://medcitynews.comMatt Johnson, Aakarsh Sethi and Rimmo Jollyhttps://medcitynews.com/author/mjohnsonasethirjolly/Repurpose, Don't Replace: Three Ways Digital Agents Are Improving Phone Access - MedCity Newsrich600338<blockquote class="wp-embedded-content" data-secret="VGlZb7F9EX"><a href="https://medcitynews.com/2026/04/repurpose-dont-replace-three-ways-digital-agents-are-improving-phone-access/">Repurpose, Don’t Replace: Three Ways Digital Agents Are Improving Phone Access</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://medcitynews.com/2026/04/repurpose-dont-replace-three-ways-digital-agents-are-improving-phone-access/embed/#?secret=VGlZb7F9EX" width="600" height="338" title="“Repurpose, Don’t Replace: Three Ways Digital Agents Are Improving Phone Access” — MedCity News" data-secret="VGlZb7F9EX" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript">
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https://medcitynews.com/wp-content/uploads/sites/7/2021/01/GettyImages-1090870004.jpg21211414Technology alone is not the answer to the capacity crisis facing healthcare. But when thoughtfully integrated into care delivery operations, digital tools can help healthcare organizations rebalance workloads and stabilize patient access.