Digitization has certainly cut down on the paperwork glut in healthcare. But if that’s the extent of technology’s impact on the patient experience, it’s clearly not enough. 

The post Know Your Patient: How Technology Can Help Health Care Providers Dramatically Improve One Key Aspect of the Patient Experience appeared first on MedCity News.

Here are four perspectives from providers, patients, life science executives and healthcare technologists about ways to boost trust at a time of rapid AI deployments.

The post How to Boost Trust in Tech? 4 Perspectives from SXSW appeared first on MedCity News.

Healthcare providers need to be thinking not only about the experience that patients need and want now, but the experience they’re going to need and want down the road.

The post Where the Patient Experience Is Heading – And 3 Ways Healthcare Providers Can Meet That Moment appeared first on MedCity News.

[Sponsored] John Poli, RingCentral Industry Principal for Healthcare, highlighted the need for healthcare organizations to avail themselves of tools to not only aggregate data from patient interactions and EHRs, but also analyze and contextualize that data to the benefit of their practices. 

The post Boost Patient Referrals, Engagement and Operational Efficiency appeared first on MedCity News.

We must work together across the care continuum to establish both local and network-trusted identity data management capabilities that can unify patient data across fragmented data silos at both the database layer and the front-end digital and physical access layer.  

The post Creating Exceptional Patient Experiences Starts with Identity Intelligence appeared first on MedCity News.

Outpatient facilities and microhospitals improve care access, but as patients receive care across more places, data becomes more fragmented, requiring an adapted approach to non-interventional research

The post Bridging Healthcare’s Data Gaps as Care Expands Beyond Traditional Settings appeared first on MedCity News.

Improving no-show rates is not just about perfecting our reminders — it’s about redesigning the member experience from the ground up and creating systems that reflect and accommodate the realities of members’ lives.

The post Turning Missed Appointments into Meaningful Member Action appeared first on MedCity News.

Patient experience is never just about the moment care begins. It’s about the sum of all the interactions, big and small, that shape how people feel in a space. So why do we design waiting areas in ways that make people feel forgotten?

The post Designing For Silence: Why The Wait Is Healthcare’s Blind Spot appeared first on MedCity News.

Successful organizations are transforming their operations to create a single experience so that no matter how they get in touch, consumers feel more confident that the organization “knows” them — and respects their time.

The post A Unified Platform Is Essential To Boost The Customer Experience In Healthcare appeared first on MedCity News.

By actively and consistently collecting feedback, hospitals can gain rapid insights into critical areas, allowing them to track and measure patient satisfaction levels, and crucially to react to any dips in standards of care. 

The post How Data Feedback Can Aid Patient Experience in Healthcare appeared first on MedCity News.

While adopting new technology is obviously a big part of healthcare innovation teams’ work, there are plenty of worthwhile initiatives that don’t involve advanced technologies, pointed out Dan Shoenthal, chief innovation officer at MD Anderson Cancer Center.

The post Innovation Doesn’t Always Have To Involve The Latest Tech, MD Anderson Exec Says appeared first on MedCity News.

Many consumers leave their provider because of navigation problems, while many leave their insurer because of experience issues, a new Accenture report found.

The post Why Consumers Leave Their Payer/Provider appeared first on MedCity News.

Many people don’t take well to the term “healthcare consumer,” or have expressed that they prefer to be referred to as a patient rather than a consumer. But in the U.S., it’s a plain fact that people have choices when it comes to their healthcare. In this piece, three health system executives give their take on why “patient” and “consumer” are often one in the same — and why hospitals need to be mindful of this.

The post Why Health System Execs Say You Can’t Separate ‘Patient’ from ‘Consumer’ appeared first on MedCity News.

During a recent panel, three health system executives shared some of the most important lessons they’ve learned from the digital initiatives they’ve worked on in the past couple years. Some of their nuggets of wisdom included starting with a problem instead of a solution and being sure not to use financial ROI as the only metric for success.

The post These 3 Pieces of Wisdom Could Help Hospitals Avoid Failure When Adopting New Tech appeared first on MedCity News.

Innovaccer acquired Cured, a healthcare digital marketing and CRM platform. With the deal, Innovaccer gains more than 20 customers to add to its current portfolio of clients. Innovaccer CEO Abhinav Shashank said the main goal of the acquisition was to help his company become a leader in patient experience technology.

The post Innovaccer Acquires Cured to Enhance Its Patient Engagement Strategy appeared first on MedCity News.

Despite the challenges that healthcare providers face and declining patient experience scores, several effective strategies can enhance their work to improve the patient experience and sufficiently satisfy expectations for care.

The post More Than a Survey: How to Holistically Embrace the Patient Experience appeared first on MedCity News.

Experts have predicted that 2024 will be an eventful year for hospital M&A activity. As the industry prepares for another big year, there are a few things that health system leaders involved in these deals should keep in mind to make the process as smooth as possible, according to DexCare CEO Derek Streat.

The post How Can Hospitals Make the Post-Merger Transition As Smooth As Possible? appeared first on MedCity News.

Regulators and experts consider patient-reported outcomes (PROs) as the gold standard when assessing a patient’s subjective treatment experience. As such, ePROs can be the key to product differentiation for sponsors seeking to highlight their product’s ease of administration, tolerability, or compatibility in combination with other components of a treatment regimen. 

The post How the Patient Perspective Can Drive Powerful Clinical Study Designs in Oncology appeared first on MedCity News.

[Sponsored] A webinar on December 5 will spotlight expert panelists from Praia Health and Providence, interviewed by AVIA, to discuss the benefits of adopting a hyperpersonal care model for patients, challenges that health systems face providing this care, and how they can overcome them.

The post Deploying a Digital Flywheel to Enable a Hyperpersonal Care Experience appeared first on MedCity News.

Providing accessible healthcare experiences is simply a must, whether to stabilize digital care as a revenue channel or to simply do right by the patients who need it. So, if digital accessibility is a driver of differentiation and patient satisfaction, and it’s mandated by law, why are so many providers failing to deliver in this area?

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One health system that initiated a journey mapping process for breast health services focused on connecting patients with a breast surgeon within 48 hours. But for the patient, that’s not 48 hours. That’s 10,000 moments of terror, she told them. Understanding this, the health system redesigned how it communicated with patients.

The post 4 Keys to Engaging Healthcare Consumers Digitally appeared first on MedCity News.

Creating a successful primary data marketing campaign relies on asking the right questions, keeping the end user in mind, proper analysis and a long-term plan for its use.

The post Health Tech Startups Should Consider Adding Data to Their Marketing & PR Strategy appeared first on MedCity News.

Recent regulations from the Office of the National Coordinator for Health IT (ONC) and Centers for Medicare & Medicaid Services (CMS) have, respectively, focused on prohibiting information blocking and increasing price transparency. Together, these two regulations have put a third issue into the spotlight as well: Reducing the complexity of clinical terminology. If organizations present […]

The post It’s Time for Healthcare To Embrace Patient-Friendly Language appeared first on MedCity News.

Healthcare providers should deliver care to patients in all-inclusive models that focus on treatments rather than squeezing profits. In my opinion, charging a $50 convenience fee for a flu shot I could have received for free at CVS or Walgreens is unacceptable

The post Surprise Bills for Subpar Care: The Lack of Transparency in Today’s Medical System is Robbing Us From Fundamental Rights appeared first on MedCity News.

New technologies thoughtfully implemented help providers reallocate time and deliver new value by aligning efforts with provider goals to enhance the experience for patients. Leveraging these new digital solutions allows clinicians to streamline lower-priority and non-clinical tasks, so they’re able to focus on bedside patient care.

The post How Patient Engagement Systems Move Patient Care Forward and Benefit Staff appeared first on MedCity News.

By focusing on ways to eliminate uncertainty in the patient journey, health systems can more effectively develop digital solutions that enhance convenience, take the guesswork out of the patient experience, and give patients the tools they need to access care and maintain their health.

The post Want to Create Digital Experiences that Resonate? Use Tech to Eliminate Uncertainty appeared first on MedCity News.

We recently commissioned a survey that found that a majority of providers say the quality of scheduling is an important factor in delivering a positive patient experience, and nearly half say it’s the most important factor.

The post Quality Scheduling is Critical to a Positive Patient Experience appeared first on MedCity News.

Intermountain Health recently struck a partnership with experience management company Qualtrics. The Salt Lake City-based health system is implementing Qualtrics’ platform across all its facilities to optimize research around the customer and employee experience.

The post Intermountain Health Teams Up with Qualtrics to Optimize Patient Feedback Loop appeared first on MedCity News.

Small healthcare practices aren’t very eager to spend extra cash right now. However, investments in the patient experience could be worth it to give them the upper hand over competitors, according to a new report.

The post Report: Small Practices Can’t Afford to Neglect Patient Experience Investments appeared first on MedCity News.

Hospitals go to great lengths to deliver exceptional care to their patients. That commitment should extend to the digital space. By making your inventory visible, breaking down data silos, and building a better patient experience, providers will have happier patients and healthier margins.

The post What Healthcare Can Learn From Retail About Improving the Patient Experience appeared first on MedCity News.