Transportation is a vital part of the care journey, and if we are serious about improving outcomes, reducing missed appointments, and supporting healthier members, we have to be honest about where friction still exists and focus on removing it. 

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Every day NEMT makes dialysis possible for thousands of patients. Isn’t it time we view medical transportation not as an afterthought, but as a crucial component of our society’s healthcare?

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When transportation is integrated into the care continuum, everyone benefits: costs go down, appointments stay on track and beneficiaries receive the consistent care they deserve. This transformation isn’t just about speed; it’s about making every ride count.

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NEMT providers play a key role, providing lifelines by delivering the crucial connection between patients and the care they need. This responsibility becomes even more critical when serving individuals with special needs, such as those with physical disabilities, behavioral health conditions, developmental delays or age-related limitations.

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When we consider the value of NEMT services, it’s critical to start with how these services impact the individual. Transport providers are on the frontlines of helping to ensure equal access to care and prevent long-term health issues that may arise from missed appointments. 

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Highly sophisticated brokers and their transportation provider networks have invested in these improvements that have reshaped the industry

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When members have access to reliable, technology-first NEMT solutions, they are three times more likely to show up to appointments.

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[Sponsored] About 5.8 million Americans miss or delay their healthcare because they don’t have a ride. It’s time to turn patient transportation from an organizational burden to an asset.

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A partnership between ride-ordering platform Roundtrip and software company Redox is helping Contra Costa Health Services collect data that can help to learn whether offering rides improves outcomes and lowers cost.

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The health system has seen double-digit savings so far and its leaders are also hoping to figure out new ways to incorporate ridesharing.

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Uber and Cerner jointly announced on Monday that Uber’s app will now directly integrate into Cerner’s electronic health record so that care teams will be able to schedule patients for pick-up and drop-off for their non-emergency medical appointments.

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The deal builds on an collaboration with Lyft announced earlier this year which opened up the company’s Care.Wallet application to the rideshare company’s healthcare customers.

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The San Francisco company received approval to register as a non-emergency medical transportation (NEMT) provider, following the state’s decision to allow rideshare companies to qualify for the designation.

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Specialty risk transfer care coordination company Carisk Partners has selected Uber Health to provide medical transportation to injured workers.

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GoRide’s 2019 expansion plans include Ohio and Florida, and in 2020, it intends to move into markets in California, Louisiana, North Carolina and Texas.

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The Philadelphia-based startup plans to use the funding to boost its software capabilities and add employees to its sales, engineering and account management teams.

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Users of Solve.Care’s Care.Wallet can schedule Lyft rides to medical appointments and pharmacies and then can pay for the ride using their Care.Wallet.

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The move was driven in part by a CMS decision to open reimbursement channels for Medicare Advantage plans looking to innovate with supplemental benefits that can promote health outside of the clinical care setting.

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Megan Callahan, who previously held roles with Change Healthcare and McKesson, joins the rideshare company as its first vice president of healthcare.

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Call9 physicians and on-site first responders can schedule Lyft rides for family members of patients who are in the nursing homes where Call9 operates.

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After an initial two-month pilot in 2016 with Lyft garnered promising results, the partnership grew throughout 2017 to 7,000 rides per month, accounting for 91 percent of CareMore’s curb-to-curb NEMT rides.

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LogistiCare is a broker of NEMT services and a subsidiary of The Providence Service Corporation, which made an investment in Circulation last year.

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A new partnership between DMC and Ford Motor Company’s non-emergency medical transportation service, Ford GoRide, enables patients with mobility challenges to get to and from appointments at specific medical facilities.

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News of the command center, which is aimed at providing non-emergency medical transportation to patients, comes after Hackensack Meridian’s JFK Medical Center launched a pilot with Lyft.

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Ford’s GoRide program through its Smart Mobility division represents a new kind of business moving into the non-emergency medical transportation business. Could other car manufacturers follow?

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Non-emergency medical transportation service startup Roundtrip recently closed a $1.9 million seed round and has begun collaborating with paratransit providers in Richmond and beyond to make their services more efficient.

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The deal was the latest in what has been a hive of activity in the medical transportation realm in the past couple of years.

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The Danville, Pennsylvania-based system plans to work with rabbittransit to help patients get to their appointments on time. Additionally, researchers from Geisinger and Regeneron Genetics Center recently found a gene variant that’s associated with a reduction in the risk for chronic liver disease.

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Most states rely on NEMT brokers or managed-care organizations to administer the transportation services. Other states run the service directly, paying providers on a per-ride basis, while some use local ride services and pay independent taxi firms to shuttle patients.

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Veyo has been in expansion mode, hiring more than 200 staff after it added two new markets this year and plans to move into the Northeast in 2018.

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