Matt Johnson, Aakarsh Sethi and Rimmo Jolly, Author at MedCity News Healthcare technology news, life science current events Wed, 22 Apr 2026 17:52:42 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.5 Repurpose, Don’t Replace: Three Ways Digital Agents Are Improving Phone Access https://medcitynews.com/2026/04/repurpose-dont-replace-three-ways-digital-agents-are-improving-phone-access/ https://medcitynews.com/2026/04/repurpose-dont-replace-three-ways-digital-agents-are-improving-phone-access/#respond Thu, 30 Apr 2026 13:35:09 +0000 https://medcitynews.com/?p=145697

Technology alone is not the answer to the capacity crisis facing healthcare. But when thoughtfully integrated into care delivery operations, digital tools can help healthcare organizations rebalance workloads and stabilize patient access.

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