Why Protocol Complexity Keeps Increasing – and How to Fix It
Despite genuine efforts across the industry to reduce protocol complexity, the trend line hasn't budged. The reasons are partly scientific and operational. And they're also deeply human.
How UCLA Health incorporated telehealth into its triage protocol
In response to the spike in demand for virtual care services amid the Covid-19 pandemic, UCLA Health developed telehealth-specific triage protocols to ensure their patients are getting care through the appropriate medium — whether in person or via a video visit. Here's how they did it.
The Hidden Administrative Tasks Draining Small Practices
Small practices play a critical role in healthcare delivery, but they cannot continue to absorb ever-increasing administrative demands without consequences.