Jamie Hill-Walters, CRCR, serves as Chief Customer Officer at Janus Health, bringing with her nearly 20 years of healthcare revenue experience. As CCO, Jamie leads Janus Health’s client-centric strategy, overseeing the delivery of exceptional client experience and ensuring our products, services, and operations are aligned with client needs and expectations. Prior to joining Janus Health, Jamie was the Chief Revenue Officer at Alpha II, serving on the leadership team through two acquisitions and a strategic investment from TA Associates & Westview Capital Partners. Prior to Alpha II, she held various leadership positions at Ensemble Health Partners and Healthcare Payment Specialists, acquired by TransUnion. The former president of the HFMA Lone Star Chapter, Jamie has worked with the largest healthcare systems in the United States, many recognized in U.S. News and World Report’s “Best Hospitals in the United States.
The promise of automation in RCM is undeniable, but achieving it requires more than simply adopting new tools. Hospitals must take deliberate steps to prepare their people, processes, and systems for change.