David Dyke is Chief Product Officer at Relatient. He has over 25 years of product, R&D and commercial experience across many healthcare verticals, including patient access, revenue cycle, clinical research & health information management. David is passionate about helping healthcare organizations achieve their full potential while positively impacting the lives of people in their communities.
Beyond simply recording or transcribing messages to lower call volumes, truly autonomous voice AI puts patients in the driver’s seat of their own healthcare. It processes patient requests and information immediately and integrates actionable insights into the EHR, speeding next steps for clinicians and patients.
Providers stand to gain a lot by making smart AI and automation decisions, but that value depends on investing in the right places. It may be tempting to plug in a single-point solution to fix an immediate challenge, but a more strategic, long-term approach will unlock greater value.
By reducing administrative burden and redesigning workflows around human needs, it creates space for what matters most: connection between clinicians and patients.