Financial assistance is moving from discretionary policy to regulated infrastructure. For health systems, that shift has significant operational and financial implications.

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During a recent panel, several employers shared the strategies they’ve implemented to support employees, including direct contracting and virtual support groups.

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Santa Clara Valley Healthcare in California has begun notifying 43,000 patients about their eligibility for billing corrections and refunds. The system’s patient outreach effort is a result of a recently settled lawsuit filed against Santa Clara County. In the complaint, former patients alleged the county did not inform them about its hospitals’ charity care and discount payment policies, leading them to have to pay large bills.

The post 43K Patients in California Could Get Refunds, Bill Corrections As Part of Discounted Care Settlement appeared first on MedCity News.

Hospitals already have a tool at their disposal that addresses affordability for their patients. Financial assistance programs can prevent many patients from having accounts sent to collections in the first place.

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Vivor CEO and Co-founder Ian Manners talks about the origins of the financial assistance startup and their mission to eliminate out-of-pocket costs as a barrier to care.

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