Technology alone is not the answer to the capacity crisis facing healthcare. But when thoughtfully integrated into care delivery operations, digital tools can help healthcare organizations rebalance workloads and stabilize patient access.

The post Repurpose, Don’t Replace: Three Ways Digital Agents Are Improving Phone Access appeared first on MedCity News.

[Sponsored] Health systems have spent billions on portals while investments in modernizing the voice channel — the dominant preference of healthcare consumers — have taken a backseat.

The post What’s Keeping Healthcare CIOs Up at Night: How to Improve Patient Satisfaction by Handling Calls More Efficiently appeared first on MedCity News.