Empathy Meets Efficiency: How AI is Transforming Medicare Call Centers
AI voice agents can improve call center customer service - here are some things to consider when exploring options.
Atul Kumar</a> is vice president of product & AI at <a href=https://medcitynews.com/author/akumar/"https://www.ehealthinsurance.com">eHealth, a leading private online health insurance marketplace that helps consumers confidently navigate their health benefit decisions. He is an entrepreneurial AI product leader with over 25 years of experience building high-impact products and large language model (LLM) workflows across big tech, growth-stage companies and startups. He is based near San Francisco." />
AI voice agents can improve call center customer service - here are some things to consider when exploring options.