Technology alone is not the answer to the capacity crisis facing healthcare. But when thoughtfully integrated into care delivery operations, digital tools can help healthcare organizations rebalance workloads and stabilize patient access.

The post Repurpose, Don’t Replace: Three Ways Digital Agents Are Improving Phone Access appeared first on MedCity News.

Innovaccer is committing $250 million to expand its AI agent platform, which automates workflows across areas like prior authorization, revenue cycle management and population health. The move comes amid an ongoing debate over whether administrative AI tools can ultimately reduce costs for providers.

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Epic has unveiled its new “agent factory,” a platform that lets health systems build AI agents that are capable of orchestrating entire workflows across the EHR.

The post Epic Is Letting Health Systems Build Their Own Agents — But Are They Ready? appeared first on MedCity News.

Agentic AI is emerging as “hireable” digital labor in healthcare, according to Nvidia’s Kimberly Powell. She argued that once health system leaders stop viewing AI as software and start treating it as a workforce asset, the technology could rapidly reduce burnout and expand access to care.

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AI voice agents can improve call center customer service – here are some things to consider when exploring options.

The post Empathy Meets Efficiency: How AI is Transforming Medicare Call Centers appeared first on MedCity News.

At MedCity News’ Tête-à-tête Health event, executives from Sutter Health and Tampa General Hospital discussed how they are deploying AI, as well as how they are keeping governance and the human touch at the forefront.

The post How Hospitals Are Keeping Up with the Rapid Rise of AI appeared first on MedCity News.

Sutter Health is rolling out Hyro’s AI agents, which give patients 24/7 support for things like scheduling, prescription refills and billing questions. These agents aim to make routine healthcare interactions faster and easier, while also freeing up staff to handle more complex cases and providing data insights to improve the overall patient experience.

The post How Sutter Health Uses AI Agents to Handle Patients’ Scheduling, Refills & Billing Questions appeared first on MedCity News.

Providers need a revenue cycle management platform that is more affordable and accurate, said Jeremy Delinsky, CEO of Smarter Technologies, during MedCity News’ INVEST conference. New Mountain Capital formed Smarter Technologies this week by combining three separate platforms it had already acquired.

The post How a New PE-Backed RCM Company Plans to Fix the ‘Transactional Bowels of US Healthcare’ appeared first on MedCity News.

Healthcare organizations are starting to implement AI agents — autonomous, task-specific systems designed to perform functions with little or no human intervention. While initial adoption is focused mainly on non-clinical areas like scheduling and prior authorizations, experts predict that AI agents could eventually play a role in clinical decision-making, provided they meet rigorous safety and reliability standards.

The post Inside Healthcare’s Hottest New AI Category: Agentic AI appeared first on MedCity News.