Technology alone is not the answer to the capacity crisis facing healthcare. But when thoughtfully integrated into care delivery operations, digital tools can help healthcare organizations rebalance workloads and stabilize patient access.

The post Repurpose, Don’t Replace: Three Ways Digital Agents Are Improving Phone Access appeared first on MedCity News.

Layoffs tied to AI adoption will not be uniform; they will vary by sector, job function, and regulatory exposure. Nowhere is this more complex than in healthcare, where legal constraints, patient safety obligations, and labor dynamics intersect with rapid technological change.

The post AI-Driven Layoffs In Healthcare: Navigating Legal Risks and Operational Challenges appeared first on MedCity News.

In dental practices, where reimbursement cycles are tighter and administrative inefficiencies are immediately visible, AI is already being evaluated not for novelty, but for operational impact.

The post What Dentistry Is Teaching Healthcare About Operational AI appeared first on MedCity News.

As patients take to social media, in all its ungated glory and promotion of misinformation, how can they be certain that what they are getting is accurate? What voices can they trust?

The post Patients are Turning to HCP Influencers in the Age of AI and Misinformation appeared first on MedCity News.

Midstream Health is taking a bit of a different approach to healthcare AI by focusing on reducing hospitals’ costs rather than boosting their revenue. The startup uses AI to identify savings opportunities across fragmented spending data, which helps health systems like Mount Sinai and CommonSpirit quickly improve their purchasing decisions.

The post Why Some Hospitals Are Betting on Midstream Health to Help Eliminate Waste appeared first on MedCity News.

Since its inception, AI in prior auth has only been at work in the commercial healthcare marketplace. Now new innovative approaches that reframe prior auth as a resource instead of a roadblock have come to Medicare via the WISeR model.

The post ‘Prior Authorization’ Has Become a Dirty Word in Healthcare, But it Might Be Medicare’s Smartest Path Forward appeared first on MedCity News.

The challenge isn’t whether AI can be used (it already is). It’s whether it can be trusted. And trust in medicine is not something healthcare professionals can afford to get wrong. 

The post Trust and AI Adoption in Medicine appeared first on MedCity News.

The future of social security depends on the strength of our collaboration and our unwavering commitment to the people we serve. The challenges are significant, but so are the opportunities for innovation.

The post Strengthening Social Security in a Changing World appeared first on MedCity News.

The difference between that last era and this one isn’t incremental. It’s categorical. Artificial intelligence isn’t optimizing the old system. It’s making the old system economically indefensible.

The post The End of Incrementalism: Why Healthcare Innovation is Finally Reshaping the Model appeared first on MedCity News.

Innovaccer is committing $250 million to expand its AI agent platform, which automates workflows across areas like prior authorization, revenue cycle management and population health. The move comes amid an ongoing debate over whether administrative AI tools can ultimately reduce costs for providers.

The post Why Innovaccer Is Pouring $250M into Its Agentic AI Platform appeared first on MedCity News.

HeartFlow, which makes AI tools to analyze cardiac images, sued its rival Cleerly, alleging infringement on six patents. Cleerly is pushing back.

The post Heartflow Sues Cardiac AI Rival Cleerly Over Alleged IP Theft appeared first on MedCity News.

[Sponsored] 74% of healthcare AI is stuck in pilots.
The reason isn’t the AI, it’s the data architecture underneath it. Read more to find the solution.

The post 5 of the Top 10 U.S. Health Systems Are Moving to This New Health IT Category. Here’s Why. appeared first on MedCity News.

The question is where will healthcare see the greatest value? Here are five use cases that define the greatest ROI for leveraging agentic AI for clinical supply chain operations.

The post Clinical Supply Chain Hits Its AI Turning Point appeared first on MedCity News.

While many AI conversations revolve around regulated industry transformation, the question is where to actually start in a way that does not break trust, budgets or regulatory limits.

The post The AI Value Gap and Why Validation is a Practical First Win for Life Sciences appeared first on MedCity News.

Digitization has certainly cut down on the paperwork glut in healthcare. But if that’s the extent of technology’s impact on the patient experience, it’s clearly not enough. 

The post Know Your Patient: How Technology Can Help Health Care Providers Dramatically Improve One Key Aspect of the Patient Experience appeared first on MedCity News.

Luminai raised $38 million in Series B funding to scale its AI platform that automates healthcare administrative workflows. The company is working with Cleveland Clinic to expand the use of its system across high-volume processes, starting with referral management.

The post Luminai Raises $38M With Cleveland Clinic Using Its AI for Hospital Operations appeared first on MedCity News.

To give patients the care they deserve and improve healthcare’s return on investment, PCPs can harness intelligent, clinically fluent AI – not to replace or override physicians or give them what tech companies think they need, but to support them in pragmatic ways.

The post AI-Driven Precision Care is the Fix for Our Health System’s Failures appeared first on MedCity News.

Uma (Veerappan) Nuggehalli of Flare Capital Partners thinks the healthcare AI startups that will come out on top will be companies that integrate seamlessly into workflows, build proprietary datasets and quickly determine how to sell their technology.

The post What Will Separate Healthcare AI Winners From Losers? appeared first on MedCity News.

An algorithm can flag an irregular heartbeat. But it cannot notice that Tom hasn’t mentioned his late wife in two weeks, or that he’s wearing the same shirt for the fourth day running. Those observations require a person in the room, not a sensor on the wall.

The post The Algorithm Won’t Hold Your Mother’s Hand appeared first on MedCity News.

AI takes care of the small but time-consuming stuff, giving responders more space to focus on what really matters: providing life-saving care to patients.

The post Smarter Documentation Is Changing EMS Operations appeared first on MedCity News.

In the latest episode of the Debunked podcast, MedCity News Editor-in-Chief Arundhati Parmar and Samir Batra, Managing Partner of Health Innovation Pitch, discussed recent M&A deals and how bots can be manipulated.

The post Debunked Episode 25: Sutter Health’s Allina Health Acquisition Strategy, a Deep Dive on Doctronic appeared first on MedCity News.

The organizations that benefit the most from AI-powered cohorting will not simply be those that move faster. They will be those that embed patient mastering and semantic rigor into reproduceable, inspectable workflows.

The post AI-Powered Cohorting Is Quietly Reshaping How Real-World Evidence Gets Built appeared first on MedCity News.

Jimini’s $17 million round was from M13, Town Hall Ventures, LionBird, Zetta Venture Partners and OneMind.

The post Jimini Health Raises $17M to Scale Clinician-Supervised AI for Behavioral Health appeared first on MedCity News.

Whether AI-driven or legacy applications, the endpoint is the decisive moment. As AI increases in use, having hardware and software that supports a high-performance experience for all staff will improve operational efficiency, patient outcomes, and revenue.

The post Healthcare Staff can Maximize the Value of AI with High Performing Endpoints appeared first on MedCity News.

Mass General Brigham evaluates AI tools by carefully monitoring real-world performance before scaling them system-wide. At HIMSS earlier this month, Rebecca Mishuris, the health system’s chief health information officer and vice president of digital, explained what this process looks like.

The post How Mass General Brigham Decides Which AI Tools Are Worth Scaling appeared first on MedCity News.

Rather than using AI to compete, we must design AI to collaborate. As the regulatory landscape evolves and industry pledges push for real-time, electronic, and transparent authorizations, the imperative is clear: technology must bridge the payer-provider divide, not widen it.

The post AI Is Fueling a New Arms Race in Healthcare: Here’s How We Stop It appeared first on MedCity News.

Michael Meucci, CEO of health data platform Arcadia, thinks health systems are changing their thinking about ROI when it comes to AI projects. As providers face tighter budgets, he said they’re broadening how they measure AI’s ROI, including benefits like reducing clinician burnout.

The post How Are Health Systems Assessing ROI for AI Tools? appeared first on MedCity News.

AI in healthcare will not fail because the models are weak. It will stall when leaders hesitate to redesign how decisions are made, measured and governed.

The post Scaling Autonomous AI in Healthcare Without Compromising Clinical Trust appeared first on MedCity News.

Health systems can turn insights into action, ensuring that preventive care actually happens by combining accurate risk prediction with human outreach and careful planning.

The post AI Can Expand Access to Healthcare — But Only With Human Action appeared first on MedCity News.

UnitedHealthcare launched Avery, an AI assistant to help members manage benefits and care with live support backup.

The post UnitedHealthcare Unveils AI Companion to Improve Navigation appeared first on MedCity News.