Despite genuine efforts across the industry to reduce protocol complexity, the trend line hasn’t budged. The reasons are partly scientific and operational. And they’re also deeply human.

The post Why Protocol Complexity Keeps Increasing – and How to Fix It appeared first on MedCity News.

In response to the spike in demand for virtual care services amid the Covid-19 pandemic, UCLA Health developed telehealth-specific triage protocols to ensure their patients are getting care through the appropriate medium — whether in person or via a video visit. Here’s how they did it.

The post How UCLA Health incorporated telehealth into its triage protocol appeared first on MedCity News.